Website visitors
To log website traffic we use the open source analytics package Matomo on our server (so no external big data analytics), by using a couple of cookies. It tracks:
- Visitor actions (what pages you visit in what order and downloads)
- Visitor platform (operating system, browser and device information)
- Visitor country and sometimes city (based on your IP address, but only a masked partial IP address is stored, such as 184.80.**.**)
- If you’ve come to the website from some specific external source like an ad or campaign
This also detects and respects your browser’s “do not track” settings, and if you have that enabled your visit will not be logged.
This website visitor data is only used by us to see what pages people visit to track product popularity, if we get visitors or sales from specific campaigns and to detect broken links or other problems. It’s not sold to any third party or used in any other way.
YouTube integration
Some pages have embedded YouTube video content, this means YouTube (Google) might track you in ways that are beyond our control. However, there are no other social media third-party integrations like twitter or facebook that might track you on our site.
Paddle payment/store integration
The product pages also have integrated payment processing using a platform called Paddle. This means they may potentally track you as well, for example to keep track of returning customers or aborted transactions, using cookies starting with paddlejs_. You can find their data usage information here.
Release / tester mailing list subscribers
If you’ve signed up to the mailing list to get a notification on release or to be a beta tester we’ll keep the information you’ve entered in our database until the software is released and you’ve been sent this notification. If you’ve applied to be a beta tester additional information will also be kept to keep track of what testing build version you’ve been sent and reported back test results about.
If you’ve only signed up for the release notification you will be removed from the list after the 1.0 release, but if you’ve signed up to be a tester and have not yet been invited to participate in any testing round we’ll keep you on the list for future update beta testing.
License purchases and software use
License purchases
For the licenses you purchase directly from this website we use a platform called Paddle to handle all our payments. The data they collect is generally not accessible to us, but they likely track the IP and entered information to detect fraud and process the purchases. You can find their data usage information here.
To keep track of these licenses our end we then get the following information that we keep in our license system:
- Customer e-mail
- Customer name (if given)
- License information (codes, type and number of licenses, status)
- Purchase information (payment method, time and country)
This information is used to allow people with licenses to unlock the full version of the software, to manage transfers, refunds and other changes of the licenses. We sometimes use the e-mail addresses to send out information about major product updates, but we do this very rarely and there is a system to opt out.
Software usage
In addition to the basic license information the license system also records some user data when the software checks if a license is valid (when the software is unlocked, after updating to a new version and in some other cases):
- License check result (if it was valid or not)
- License information (what license was checked)
- Installed product version
- Local user id hash and OS version
- A masked partial IP address (Such as 184.80.**.**)
This information is primarily used to monitor product usage, to see how many users update, and what OS versions our users use. This helps us detect problems (like a new version not being compatible with a certain macOS version) and to investigate user license problems. In addition this information can be used to detect suspicious activity patterns and and prevent attempts to use the software without a valid license. This only applies to the non-app store version, no data is collected by us from the App Store versions.
Questions and data removal
To sum things up, if you are just a visitor to this website you might have left some trail, but it will not be easily linked to you or contain any personal information about you that we can find and remove.
If you have a license for one of our products we have some information about you and your use of this product as detailed above. If you want us to remove any or all of this data you can contact us using the address below and we will do so. However, if we remove the license information you will no longer be able to use the software.
If you have any questions send a message to:
support [replace with at] lostminds (dot)com.